All purchases are subject to the Traquair Terms and Conditions of Sale.
Purchases made via the Traquair Online Store are also covered by a 30-day return guarantee, allowing unopened and unused physical goods to be returned for up to 30 days from date of purchase for a refund. Software goods are not returnable.
All returns require authorization and use of a Return Merchandise Authorization (RMA) code. Please contact us if you would like to make a return.
Please note that any refund is subject to the goods being received back in original unopened and unused condition; shipping charges (and fees for expediting, if applied) are not refundable.