All purchases are subject to the Traquair Terms and Conditions of Sale.
Purchases made via the Traquair Online Store are also covered by a 30-day return guarantee, allowing unopened and unused physical goods to be returned for up to 30 days from date of purchase for a credit or refund. Software goods are not returnable.
All returns require authorization and use of a Return Merchandise Authorization (RMA) code. Please contact us if you would like to make a return.
Please note that any refund is subject to the goods being received back in original unopened and unused condition. Refunds are made net of transaction fees and shipping costs. Any transaction fees incurred during or as a result of the original payment or payments from the customer (e.g. ACH, Wire Transfer or Credit Card Processing fees) will be deducted from the amount to be refunded. For credit card transactions, the maximum refundable amount is the original credit card payment amount reduced by: 2.9% plus $0.30. Shipping costs (including any associated insurance) are not refundable. Expediting fees, if applied, are not refundable.